approvedagent

Northwick gains OEM Recognition

In August 2009, Northwick became the recognised authorised service agent for a number of leading fitness brands, allowing us to provide you with technical support to Original Equipment Manufacturer (OEM) standards for a wide range of machines including treadmills, ellipticals, multigyms and excerise bikes.

The brands will be familiar if you have previously purchased a fitness product and it means that Northwick are now able to offer you technical support for your product throughout it's entire lifetime!

For example, if your machine is new and under warranty you simply call the manufacturer and they will take care of the rest and contact us on your behalf. Similarly, if you have an extended warranty, just call your insurer and they will make the arrangements with us. If your machine is no longer covered by a warranty, then you should call us directly on 01386 555630 and speak to one of our Engineers. We will help you determine the best course of action and book a visit for a Service Engineer if required. You can read more about how this works and the various options and prices by clicking here.

The following list provides a selection of some of the familiar brand names for whom we are approved. The list is not exhaustive, so don't worry if you can't see your machine brand in the list below - just call us on 01386 555630 to find out if we can help you!

The "Approved" status is a recognition of our experise and technical ability and recognises the success of our business. Northwick remains a thoroughbred and independent Engineering business with your best interests at heart. Our Engineers are experts in machine technology and have a solid foundation of knowledge built from many years experience in industry and manufacturing - a connection which still remains strong today despite the recession!

How this benefits you

This is important to you because you can now benefit from the experience of our Engineers and the full support of the original manufacturer for your machine. This powerful combination works in two ways:-

1. We help you get to the real root cause of any problem that you may experience with your machine.

2. Your OEM gets a better understanding of the real problem that you may be experiencing and can conduct a more thorough investigation.

Therefore, by working in this manner we are able to provide the optimum solution for you which works and lasts for the long term.

If you want to know more or would like to make an inquiry then please call us on 01386 555630 or email gym@northwick.eu

In the unlikely event

of a machine failure...

If you are unlucky enough to experience a machine problem, then you should do the following:-

1. If the machine is covered under

warranty then you should first contact the seller, manufacturer or insurer to log the problem with them and confirm the details of the extent of your cover. They will then contact us on your behalf by raising a service request. Upon receipt, we will contact you and arrange for a repair.

2. If the machine is out of warranty, then you should contact us directly on 01386 555630. We will discuss the problem with you and help you to decide on the most appropriate course of action. For a guide to our service options and pricing, click here

3. With your agreement, we will arrange for the repair and liaise with the OEM to source parts as required on your behalf.

Northwick Associates Limited

Award winning experts in machine technology