Reviews
At Northwick, we like to stand out from the crowd by treating you how we would like to be treated ourselves. We will always endeavour to treat you:-
- Promptly
- Honestly
- Respectfully
We would like you to share your experience of working with us (good and bad) by sending feedback via email to jon@northwick.eu so that others can benefit from your experience and so that we can learn when we don't get it right!
Here are a selection of reviews that we have received:-
Date: Tue, 16 Mar 2010 00:23:21 +0000
> From: d
> To: gym@northwick.eu
> Subject: RE: Retro Fit Motor Control Unit
>
> Hi Jon and Alison,
> Thank you so much for getting me up and running,once i applied a couple of goes of silicone my machine hasn't triped out since. My year of searching for help has paid off and it's all thanks to you, so again i say a heartfelt thank you, warmest regards and best wishes to you both. D.
Date: Sat, 5 Dec 2009 11:46:56 +0000
Subject: Re: FW: Home Reebok Running Machine
From: s
To: gym@northwick.eu
Hi Alison,
Many thanks for your visit yesterday it is refreshing to see a company with such excellent customer service.
I will let you know what the insurance company says about the quote.
Regards
S.
Hi Jon,
Of course! My pleasure, especially as you saved me £500 today!! I just can't live without my treadmill!
N.
> From: jon@northwick.eu
> To: N
> Date: Sun, 5 Jul 2009 14:30:44 +0000
> Subject: Re: A message from N
Great news! Glad to help out. May I use your email as a testimonial on our website ?
Jon
Sent using BlackBerry® from Orange
> From:
> Date: Sun, 5 Jul 2009 10:28:19
> To: <jon@northwick.eu>
> Subject: RE: A message from N
Hi Jon,
Many thanks for your email. It was most helpful. We had a go ourselves and it now works!!
I think you've just saved me from buying a new treadmill, I can't thank you enough!
Have a good day,
Regards, N
From: B
Date: Tue, 23 Jun 2009 06:16:17 -0400
Subject: Re: part no. 7
To: jon@northwick.eu
Hi Jon Many thanks for your help on this. The sole purpose of getting hold of this part is so that we can put it on ebay, so paying that much sort of defeats the object. I doubt it will sell for much more than that, so I may have to just scrap it.
Again, thank you for your effort and excellent customer care.
Regrds. B